Frequently asked questions
Ask a Question
Recent questions from F.A.Q
Chi I get this error?
https://punto-rosso.d.pr/TYVpXI
Best
Hi Puntorosso, the issue might be connected that video is not yet converted, it should be working now.
When you have an issue with video please go to file view of that file and check the status of video it should be green when everything is ready for delivery.
When will you have the playback speed feature added?
Hi Wendy! It will be released by the end of September, we are working on it.
On your roadmap you´ve had audio (&document) support planned for Q1 2019.
Are there any updates on this?
Audio support has been enabled : https://publit.io/community/blog/audio-files-support-enabled
I have a folder with many files inside. Instead of copy and share individual link, I prefer to share a whole folder. This is a basic feature on cloud file storage.
If at the moment it's not available yet, I really hope this can be implemented very soon. Thanks
Yes that would be good is this available yet or any workaround?
Hi
I would like to ask, do the Publit.io have a plan to get a Medium integration?
For instance now Wistia and Hippo video have it already.
Thank you!
BR
Ismo
Hello,
technically we support this. When pasting your image or video preview url to Medium just change extension of url to .html (ex: https://media.publit.io/file/butterflies.html) - this will create embed snippet on Medium post.
We are awaiting Embedly to list Publitio as a embed provider - as soon as that is done - embeds on Medium from Publitio will work with full player support.
I would like to download all my files, how do i do that?
right now best way to do that is via API & SDK of your choice. We will add option within Dashboard for mulitple file download, and Backup option within settings (where you can sync you files to S3 and alike)
Hey there folks :) I have uploaded a video, but I cannot figure out how I add my own video to a player? also I can't find the div tag snippet which I can place on my site. could you please let me know how to do this?
thanks in advance
Linda
Hi Linda,
for each file you have option to get Ebmed/Player codes under the [...] in Dashboard
please see the screenshot https://media.publit.io/file/AwesomeFolder/embedCodes.jpg
this is how you can get player with your own video
Hi, how can I edit the images for SEO purposes? I don't see an alt description option, only description and file name...
When you set Title for file it will be used as Alt description
Hi
When I try to activate the wordpress plugin on my site what I get is https://www.screencast.com/t/9LSKhNbxmQrD
can you please advise what to do.
Best regards
Doug Prentice
I am getting exactly the same on my site.
WP updated to newest version as are all of my plugins and DIVI. I have tried it using a DIVI text block as well as a gutenberg standard block and the same thing happens. It shows the Publitio login box and then replies with - The page has expired due to inactivity. Please refresh and try again. I am using Brave as a browser, however it does seem to work in Chrome
Hi, I keep getting an error message when i try and play one of my videos. Here is the video ID-InVideo___Start_your_verypprender_1564503375031
Could someone look into it for me.
Thanks
Hi Manatsa, the issue might be connected that video is not yet converted, it should be working now.
When you have an issue with video please go to file view of that file and check the status of video it should be green when everything is ready for delivery.