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Recent questions from F.A.Q
I have turned off Allow Download via player but the video is still downloading.I have Domain level protection installed but the video is still uploaded on another platform
Hello Phuc,
Are you using Publitio with wordpress? Do you use our plugins or do you use direct video URLs?
HLS encryption will block any attempt to download a video via third party software especially with the HLS Enhanced protection turned on, so please try that. Keep in mind that using HLS will disable direct file links for your videos.
we are really need a password and ip show on a video features will it be in next version ?
Password protection is on our todo list, but I am not sure what do you mean by "ip show" can you please explain?
when will be the launch of the next version ?
Hello,
at the moment we don't have an exact ETA, but it will be very soon as we are in the final stages of development.
I want to embed a video on our website, but I only want people that have a password to be able to view it. Is there a way to do this with the premium version of the plan?
Not yet, but we will see to roll out this feature with next product update.
Hello, how long does it usually takes to provision video settings from privat to public? I have embedded videos and forgot to change settings from privat to public, and now changed all of them to public but it's been like 30min and whenever I try to open them on the website it still says "this video is private"?
Paul, local cache on server is cleared in max 30 minutes, so any changes made will be propagated across all our servers in maximum 30 minutes time. Double check your end like wp caching plugins - as this is something we don't have control over,
i want to resize or change player play button icon if anyone know how can i then kindly let me
Maybe one way would be to edit css on your site and to target publitio player play button style and to override it with !important on your css side.
btw if you hide control bar there will be only play/pause button on the player.
I paid $100 for Publitio to upload video files, please tell me why when trying to upload files, I received a message stating I have the free plan and to upgrade. I completed the registration process. I don't see how this beneficial than dropbox. Please let me know the status. Thank you
Hi Sharon,
as far as I can see, your account is Premium and you should have the ability to normally use all of the premium features. If you still have issues, please contact our support so they can access your account and see what needs to be fixed.
Thanks
Firstly, I have been using Publitio without a hitch for almost 2 years now and it has been great.Suddenly recently I have notice that new versions of videos keep automatically getting regenerated, this has caused issues where certain resolutions sometime fail on this regeneration causing obvious playback issues for users on my site. I have my play set to default playback at 480p and unfortunately recent regeneration of some videos at 480p have failed, causeing a play back error for the user, forcing them to switch to 360p or 720p
Hello,
Are you still having these issues?
If so I will make sure everything regenerates correctly.
When I am trying to use the python sdk to create a file using file_url, I am unable to pass folder-id or anything else along with it ?
Hello, you can find a working python example in our docs:
https://publit.io/docs/#create-file
turn off download option
please take a read here https://support.publit.io/hc/en-us/articles/5164847891217-How-to-turn-off-download-