Frequently asked questions
Ask a Question
Recent questions from F.A.Q
I want to connect an e-learning website and block video downloads url users. backend nodes js express mongoose frontend react js
Yes, but these don't work, HLS can still be downloaded, quite simply - even using a simple google chrome addon.
I just wanted to post this in case someone else runs into this issue. If you are utilizing the custom Publit.io's CNAME feature with Cloudflare and run into an issue such as "Error 1101 Doesn't allow Hotlinking" it is because you are proxing the CNAME record. To resolve this issue turn the proxy status to "DNS Only" (AKA orange cloud off, turn it to a gray cloud).
Thank you for sharing a solution to the issue. :)
hello, i would like to create a backup of my file to save them as a security.Can you tell me the process?
Please open a support ticket and we will provide you a .zip file with all your files.
for some reason, the "Folder Structure" radio button on the import window is grayed out. How can it turn it on?ty
The Folder Structure button will enable once the subfolder for the upload is selected and will currently work only when users drag-and-drop a folder to the uploader.
I have a publitio account where I have stored a large number of files (mostly pdfs).I am now trying to shift them all to another publitio account of mine.For that I'm trying to downloaf them all in one go in a zip file so I can upload them in the new account.I can see the option to share but it seems to only share the links in csv or json format, not the complete files
Please open a support ticket and we will provide you with a backup of your account files.
hi , i am new to here , i saw publitio today and quickly subcribed to premium plan , but still i am confused my api test is not working , i have my api key , token generated and using but not working ,also when i try to upload files using the dashboard it says both file uploaded and something went wrong , the product seems unstable any help please ?
Hello Moha,
We answered you via the ticket. Unauthorized error is shown when wrong keys are used, keys come in pairs: API key and API secret, Both are used within the instance of Publitio SDK.
You can find an example here:
https://publit.io/community/blog/js-image-gallery-with-publitio
and here is the complete code:
https://publit.io/community/blog/js-image-gallery-with-publitio
Make sure your API keys permission is set to your needs.
JS SDK Docs:
https://publit.io/community/blog/js-image-gallery-with-publitio
Regards,
Dragan.
Hi, I accidentally deleted a folder. Is there any way to recover it? Is there a recycle bin or something that I can recover my files?Thank you!
Hello Bei,
Sadly no soft deletes are still in development pipeline, deleted files can not be retrieved at this point. :(
My Business partner invited me to join him on to his publitio account. He used my correct e-mail address, and when I clicked on joining, I also used my correct e-mail address, but the response was, A different e-mail address was used for the invitation. That, is simply not true. Wwe both used my same e-mail address. so, how do we fix this? My e-mail address is: sinseh@bellsouth.netThank you!
Hello Artie,
Please open a support ticket for this issue and we will investigate asap.
I have created a folder containing approx 20 files.I want to email the link to the folder, but I can only see functionality to access the links for individual files.Is it possible to access the link for the folder, so that the recipient has access to the individual files?Thank youMark Nicholson
Hello Mark,
Folder share feature is released, you can find share options under more actions (three dots) when you hover the folder you wish to share.
Hi How can I make the video content smaller - not wholescreen?
Hello Theo,
You can make a new player, set the desired fixed size and make it default.
All your files will be presented in this size.