Frequently asked questions
Ask a Question
Recent questions from F.A.Q
I turned on hls encryption for some of my files. Since then I can't hear sound of video files. Only I Could see video playing
Hi,
Contact the support team and send the link to the video files. You turned on HLS after uploading, so the system needed to create new versions, might be versions didn't convert well.
Regards
Maja
Hi I am coming close to my maximum video capacity. Can I delete files uploaded to reclaim space??
Hi,
You can delete files that you no longer need. Also, you can delete some versions if you don't need them https://support.publit.io/hc/en-us/articles/360007834858-How-to-delete-version-
Regards
Maja
Publitio
Hello, I am using a page builder for WordPress and when I upload a media like pictures it would be great if I can select the images from there. Seems like there is only a publitio block for gutenberg
Hi,
You should use either Publitio block for WP in Gutenberg Editor or in the classic editor you have Publitio button.
Both work with the standard Publitio WordPress plugin. https://wordpress.org/plugins/publitio/
If you are using WordPress offloading plugin then Beaver should be used as native WordPress and all images and videos should be auto replaced by the plugin.
https://wordpress.org/plugins/publitio/
Regards
Maja
Publitio
My thumbnail is not showing up.
Hi,
What embed method do you use to embed files from Publitio?
The thumbnail is used within the Publitio player.
So you can use our iframe, or make a custom integration with a video source and thumbnail (image) link if you like.
* Also Thumbnail can't be displayed if you turned on autoplay. *
Regards
Maja
Publitio team
We are a Charity which sells digital literacy programs we have video content we need to send to 200 locations around South Africa. There are 2 components the services fees and the cost of delivering the content through South Africa Internet services. need to understand how this will work?
simply, upload video to publitio and share video url with anybody you want.
How can I make money through this site and how can I get paid
Hi,
You can earn a 20% revenue share on recurring payments over the lifetime of a customer that signs up with your unique referral link. https://publit.io/referral
Regards
Maja
Publitio
I got this 403 error when I was trying to access one of my files.The error message said the following:"Hold Up!The government won't let us show you what's behind these doors..."I was the one that uploaded these files and I haven't had a problem like this until now.
Hi @Stephen O'Bryan It must be something content-related (type of content on those files), but feel free to share the URLs here or with our Support so that we can check if it.
This is a major blocker for adopting Publitio.https://cocoapods.org/pods/Publitio is a dead linkhttps://github.com/ob1y2k/publitio_ios_sdk doesn’t seem to be Xcode 12 compatiblehttps://pub.dev/packages/flutter_publitio doesn’t work due to Swift errors/Users/xXx/development/flutter/.pub-cache/hosted/pub.dartlang.org/flutter_publitio-1.0.5/ios/Classes/SwiftFlutterPublitioPlugin.swift:3:8: Module compiled with Swift 5.1.2 cannot be imported by the Swift 5.3.2 compiler: /Users/xXx/development/fanshutterapp/fanshutter_video/ios/Pods/Publitio/Publitio.framework/Modules/Publitio.swiftmodule/arm64-apple-ios.swiftmodule
Hi I configured custom Blue player with 720p default resolutionThis does not workIs this only when I start paid account?Thanks
Check out our blog post around resolution and quality https://publit.io/community/blog/video-resolution-video-quality-explained If that does not help, please reach out to our support over a ticket.
You used to offer a plan that included one terabyte a band with but all I see is the nine dollar monthly plan now. This is not enough band with for my business, are there any better plans?
Hi Wolf,
yes we removed Pro Plan and now we have Per Usage Plan which is unlimited there is no Limit on how many bandwidth you can pull. Per usage plan is actually even cheaper than Pro Plan was so 9$ is starting price and you pay what you consume so if you need 2 TB in the end you would pay 150$ +9$ for that month, and if in next month you spend 1TB you will pay only 75$ + 9$ and if your bandwidth needs exceed 5TB there is tier pricing which makes bandwidth cheaper like 75 65 55 45 and 35$/TB based on consumption.