Recent questions from F.A.Q

we are really need a password and ip show on a video features will it be in next version ?

BY COMBO courses 21 1
Dragan
Dragan
Sep 28, 2022

Password protection is on our todo list, but I am not sure what do you mean by "ip show" can you please explain?

2 weeks ago next version

when will be the launch of the next version ?

BY COMBO courses 19 1
Popovic Nevena
Popovic Nevena
Sep 28, 2022

Hello,

at the moment we don't have an exact ETA, but it will be very soon as we are in the final stages of development.

I want to embed a video on our website, but I only want people that have a password to be able to view it. Is there a way to do this with the premium version of the plan?

BY Birthing of Giants 82 1
Publitio
Publitio
Sep 07, 2022

Not yet, but we will see to roll out this feature with next product update.

Hello, how long does it usually takes to provision video settings from privat to public? I have embedded videos and forgot to change settings from privat to public, and now changed all of them to public but it's been like 30min and whenever I try to open them on the website it still says "this video is private"?

BY Paul Zheltovskyi 87 1
Publitio
Publitio
Sep 07, 2022

Paul, local cache on server is cleared in max 30 minutes, so any changes made will be propagated across all our servers in maximum 30 minutes time. Double check your end like wp caching plugins - as this is something we don't have control over,

i want to resize or change player play button icon if anyone know how can i then kindly let me

BY OMSG Films & Movies Channel 81 1
Publitio
Publitio
Sep 07, 2022

Maybe one way would be to edit css on your site and to target publitio player play button style and to override it with !important on your css side.
btw if you hide control bar there will be only play/pause button on the player.

I paid $100 for Publitio to upload video files, please tell me why when trying to upload files, I received a message stating I have the free plan and to upgrade. I completed the registration process. I don't see how this beneficial than dropbox. Please let me know the status. Thank you

BY Sharon Pascasio 154 1
Popovic Nevena
Popovic Nevena
Aug 11, 2022

Hi Sharon,

as far as I can see, your account is Premium and you should have the ability to normally use all of the premium features. If you still have issues, please contact our support so they can access your account and see what needs to be fixed.

Thanks

Firstly, I have been using Publitio without a hitch for almost 2 years now and it has been great.

Suddenly recently I have notice that new versions of videos keep automatically getting regenerated, this has caused issues where certain resolutions sometime fail on this regeneration causing obvious playback issues for users on my site. I have my play set to default playback at 480p and unfortunately recent regeneration of some videos at 480p have failed, causeing a play back error for the user, forcing them to switch to 360p or 720p

BY Grant Derridge 158 1
Dragan
Dragan
Aug 11, 2022

Hello,

Are you still having these issues?
If so I will make sure everything regenerates correctly.

When I am trying to use the python sdk to create a file using file_url, I am unable to pass folder-id or anything else along with it ?

BY Ritik Khandelwal 141 1
Dragan
Dragan
Aug 11, 2022

Hello, you can find a working python example in our docs:
https://publit.io/docs/#create-file

Hi, I've been trying to attach subtitles to my video for a couple of days. I keep getting the message "Something went wrong". I've tried this with various videos and different VTT files, to no avail. Please help.

BY MK Lee 151 1
Dragan
Dragan
Aug 11, 2022

Hello, are you still having issues with this?

I have a video on my homepage that is hosted on Publitio.

When I test the performance and speed of my site with gtmetrix.com or pagespeed.web.dev, I get a really bad rating due to the fact that a 10MB video file is being dowloaded on the homepage from Publitio.

I use an iframe to insert the video into the homepage.

I´d like Publitio to show only the thumbnail/static image of the video and serve the video file only after people click on it.

Are there any settings in Publitio that can achieve this?

Thanks.

BY PR 298 1
video GTMETRIX pagespeed lazy loading
obi
obi
Jul 05, 2022

Hi. You can use lazy loading on your end to achieve that right away.
But we're working on additional embed method (thumbnail/static image of the video and serve the video file only after people click on it.). Thanks for letting us know.