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Hi, I accidentally deleted a folder. Is there any way to recover it? Is there a recycle bin or something that I can recover my files?Thank you!
Hello Bei,
Sadly no soft deletes are still in development pipeline, deleted files can not be retrieved at this point. :(
My Business partner invited me to join him on to his publitio account. He used my correct e-mail address, and when I clicked on joining, I also used my correct e-mail address, but the response was, A different e-mail address was used for the invitation. That, is simply not true. Wwe both used my same e-mail address. so, how do we fix this? My e-mail address is: sinseh@bellsouth.netThank you!
Hello Artie,
Please open a support ticket for this issue and we will investigate asap.
I have created a folder containing approx 20 files.I want to email the link to the folder, but I can only see functionality to access the links for individual files.Is it possible to access the link for the folder, so that the recipient has access to the individual files?Thank youMark Nicholson
Hello Mark,
Folder share feature is released, you can find share options under more actions (three dots) when you hover the folder you wish to share.
We are trying to export 13,0000 images from publit.io into the CSV file it provides. But when we try it errors and a bunch of popup messages display stating (something went wrong) where it would usually say it uploaded. The working alternative at the moment is to convert 25 images at a time under the highlight this page option in the files tab. Unfortunately, that would mean we would need to export out of publit.io over 500 times to CSV's instead of just once from the highlight all option. Any ideas on how to fix this issue or efficient alternatives?
Hello Finley,
Mass CSV and JSON export should be fixed now.
How to get money
Hello Dream Dream,
You can earn money by providing an adtag to your player and your videos will display ads which will earn you money.
Not sure it's the right place to ask but...could we have the Jetpack application (on Android at least) include the Publitio plugin? At this time it's difficult to add a video from a smartphone because the Publitio plugin is not recognized by Jetpack.
Hi
we're not familiar with Jetpack and it's eco system :(
our developers will check if our wordpress plugins can be ported to it
Hi. I want to upload about 100Gb of really low-quality content - videos recorded 10-15 years ago using VHS cameras or mobile phones (usually 480p, but most of the videos are 360p and a few 720p).Because there are around 800 video files, I want to keep the file size as low as possible. Already tried multiple ways to optimize the size:- Disabled Eager transformations- removed the unneeded file versions (I don't need 480p for videos which are 360p, I want to keep one version of the video)When I play the video the deleted resolutions still show up in the player and when I click on them it shows an error message: "Oops... we're having trouble playing this video"How can I solve this issue? I want a single resolution for my videos, and I don't want to show the video resolutions which are already removed. Honestly, the quality difference between 360p and 480p videos is negligible in my case (360p is as blurry as 480p). Thank you!
hi, I want to render with 108p0 online, but the player always renders additional 360p
On YouTube Plus, if you are playing a video and then close down the app, it saves your spot so you can come back to the same time marker. Is this feature offered in Publitio?
Hello Daniela,
Our new player will remember the time of the video it stopped playing and continue from the same spot if this player option is enabled.
Which one is the Publitio simple player and what are its features
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hi , i am new to here , i saw publitio today and quickly subcribed to premium plan , but still i am confused my api test is not working , i have my api key , token generated and using but not working ,also when i try to upload files using the dashboard it says both file uploaded and something went wrong , the product seems unstable any help please ?
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