Frequently asked questions
Ask a Question
Recent questions from F.A.Q
I have a video on my homepage that is hosted on Publitio.When I test the performance and speed of my site with gtmetrix.com or pagespeed.web.dev, I get a really bad rating due to the fact that a 10MB video file is being dowloaded on the homepage from Publitio.I use an iframe to insert the video into the homepage.I´d like Publitio to show only the thumbnail/static image of the video and serve the video file only after people click on it. Are there any settings in Publitio that can achieve this?Thanks.
Hi. You can use lazy loading on your end to achieve that right away.
But we're working on additional embed method (thumbnail/static image of the video and serve the video file only after people click on it.). Thanks for letting us know.
What is response when initializing new PublitioApi cant be done beacause of server is down?
Hello,
You can see all of the Publitio API error responses in our docs:
https://publit.io/docs/#delete-watermark
Also you can track our infrastructure status here:
https://publit.io/docs/#delete-watermark
Regards
I'm working for a client who is really bad at computers. What would be ideal for him would be to copy all the photos for his site to a local folder on his computer. And then, automatically, the files would be synchronized in his publit.io.Does this sound feasible?
Hello,
This is currently not possible but we will think about making a feature like this soon,
Thanks!
Sorry, not yet possible.
I have tried your videos link to play "https://media.publit.io/file/TheT/IMG_2950.mp4"only audio is playing not video on flutter "video player" package.but as i have tried other video links to play on flutter video player it's working fine.here is the link of the package i am using currently "https://pub.dev/packages/video_player"please give feedback faster our project depends on this. Thanks
Hi,
Please open a support ticket so we can check and help you.
Regards
Maja
Hello,I use Uncode Theme and WPBakery builder in my Wordpress website and there have been a bunch of issues loading Featured Images, Post Collections, and Media Galleries with my Publitio images. Am I supposed to be configuring something in my file explorer? Is there some other way to fix these issues? It's beginning to ruin a lot of my pages on my site. Please advise.
Hello,
Please open a support ticket and share as much information of the problem you can (screenshots are welcome too) and we will be happy to help you out.
Regards,
Dragan.
Any server outage? Unable to upload videos
Hi Viktor,
Everything is fine on our side.
Contact support via ticket so we can help you.
I cant use my Flutter plugin. Because plugin is too old and not supported null safety. I cant generate signature key with my flutter for use my api. Please help me (
Hi Saudian,
This is a simple script that will generate an API signature for any Publitio API call via Postman.
let API_KEY = "YOUR API KEY HERE"
let API_SECRET = "YOUR API SECRET HERE"
let rand = String(Math.floor(Math.random() * (99999999 - 10000000 + 1)) + 10000000)
let timestamp = String(Math.floor(Date.now() / 1000))
let signature = timestamp.concat(rand, API_SECRET)
signature = CryptoJS.SHA1(signature).toString()
let query = "?api_key=" + API_KEY + "&api_nonce=" + rand + "&api_signature=" + signature + "&api_timestamp=" + timestamp
postman.setEnvironmentVariable("api_signature", query);
You can add this script to the "Pre-request script" tab in your Postman request,
change the API_KEY and API_SECRET values to the ones on your dashboard api settings.
And now you can make any call with the parameter like so:
https://api.publit.io/v1/files/list
This script will make a fresh API signature every time a request is sent so you will always be authenticated to Publitio API.
Hello, I’d like to activate 4K video and not stop out at 1080, is this possible?
Hi Jonathan,
4k videos are a possibility. If you want you can upload and send us a link to one of the 4K videos. We will see if is it a quick fix to add support for 2K and 4K video formats.
Hi, I've been trying to attach subtitles to my video for a couple of days. I keep getting the message "Something went wrong". I've tried this with various videos and different VTT files, to no avail. Please help.
Hello, are you still having issues with this?