Frequently asked questions

I paid $100 for Publitio to upload video files, please tell me why when trying to upload files, I received a message stating I have the free plan and to upgrade. I completed the registration process. I don't see how this beneficial than dropbox. Please let me know the status. Thank you

Firstly, I have been using Publitio without a hitch for almost 2 years now and it has been great.

Suddenly recently I have notice that new versions of videos keep automatically getting regenerated, this has caused issues where certain resolutions sometime fail on this regeneration causing obvious playback issues for users on my site. I have my play set to default playback at 480p and unfortunately recent regeneration of some videos at 480p have failed, causeing a play back error for the user, forcing them to switch to 360p or 720p

When I am trying to use the python sdk to create a file using file_url, I am unable to pass folder-id or anything else along with it ?

Hi, I've been trying to attach subtitles to my video for a couple of days. I keep getting the message "Something went wrong". I've tried this with various videos and different VTT files, to no avail. Please help.

I have a video on my homepage that is hosted on Publitio.

When I test the performance and speed of my site with gtmetrix.com or pagespeed.web.dev, I get a really bad rating due to the fact that a 10MB video file is being dowloaded on the homepage from Publitio.

I use an iframe to insert the video into the homepage.

I´d like Publitio to show only the thumbnail/static image of the video and serve the video file only after people click on it.

Are there any settings in Publitio that can achieve this?

Thanks.

What is response when initializing new PublitioApi cant be done beacause of server is down?

I'm working for a client who is really bad at computers. What would be ideal for him would be to copy all the photos for his site to a local folder on his computer. And then, automatically, the files would be synchronized in his publit.io.
Does this sound feasible?

Thanks!

I have tried your videos link to play "https://media.publit.io/file/TheT/IMG_2950.mp4"

only audio is playing not video on flutter "video player" package.

but as i have tried other video links to play on flutter video player it's working fine.

here is the link of the package i am using currently
"https://pub.dev/packages/video_player"

please give feedback faster our project depends on this.

Thanks

Hello,

I use Uncode Theme and WPBakery builder in my Wordpress website and there have been a bunch of issues loading Featured Images, Post Collections, and Media Galleries with my Publitio images.

Am I supposed to be configuring something in my file explorer? Is there some other way to fix these issues? It's beginning to ruin a lot of my pages on my site. Please advise.